Products & setup

Most items come with printed instructions in the box. The product page also lists how it works and what to know before you start.

Lost the leaflet or stuck on a step? Email hello@heyarcadewrld.com with your order number and the product name, and we’ll send the instructions or walk you through it.

Each product page has a “What’s in the box” list. If something on that list is missing when you open it, email us within 7 days of delivery with a photo and we’ll send the missing part.

Yes. Our products are sold for US homes and cars: plug-in items come with US plugs and run on standard 110–120 V power, and car accessories fit the usual US 12 V sockets unless the product page says otherwise.

• Use the cable that came with the item, or a certified one with the same rating.
• Charge on a hard, dry surface, away from bedding and heat.
• Don’t leave it charging for days, and unplug it once it’s full.
• If it swells, smells or gets very hot, stop using it and email us.

More safety notes are in our Product safety page.

Every item has a 30-day limited warranty from delivery. If it fails during normal use in that time, we replace it, or refund you if we can’t.

It doesn’t cover normal wear and tear, accidents, water damage (unless the item is waterproof), or items that have been opened up or modified.

To claim, email hello@heyarcadewrld.com with your order number and a photo or video. Details are in Our promise.

Screens show colours a little differently, so a shade can look lighter or warmer in person. If it’s clearly not the colour you ordered, that’s the wrong item: email us within 7 days with a photo and we’ll fix it.

If it’s the right item and you just don’t love it, you can return it within 30 days of delivery.