Orders

The day your order ships, we email you a tracking link. Open it any time to see exactly where your parcel is. No login needed.

Can’t find the email? Check your spam or promotions folder for a message from ArcadeWrld, then email hello@heyarcadewrld.com with your order number and we’ll send the link again.

Your tracking link arrives by email the day your order ships. To follow it:

1. Open the shipping email from ArcadeWrld.
2. Tap the tracking link.
3. You’ll see every step, from packed to on your doorstep.

Tracking can take 24–48 hours to show its first update after the email arrives. That’s normal, the carrier just hasn’t scanned it yet.

Yes, for free, within 12 hours of placing it. Email hello@heyarcadewrld.com with your order number and “Cancel” or “Change” in the subject line.

After 12 hours we’ll still try, as long as the order hasn’t shipped. Once it has shipped it can’t be cancelled, but you can return it within 30 days of delivery.

The details are in our Order cancellation policy.

Email hello@heyarcadewrld.com straight away with your order number and the correct address. If the order hasn’t shipped, we fix it for free.

Once a parcel has shipped, we can’t redirect it. If it comes back to us because of the address, we reship it as soon as you confirm the right one (you pay the new shipping), or refund the order minus the original shipping cost if you’d rather cancel.

Our items ship from different warehouses, some in the US and some overseas. When an order has items from more than one, they travel separately and can arrive on different days.

There’s no extra charge for this, and each parcel gets its own tracking link by email.

Order confirmations usually arrive within a few minutes. If yours hasn’t:

1. Check your spam, junk or promotions folder.
2. Make sure the email address at checkout was spelled right (it’s on your bank statement receipt too).
3. Still nothing? Email hello@heyarcadewrld.com with your name and the date you ordered, and we’ll resend it.

First, check whether your order shipped in more than one parcel: your shipping emails will say. The rest may simply be on its way.

If everything has arrived and something is still missing, email hello@heyarcadewrld.com within 7 days of delivery with your order number and a photo of what you received. We’ll send the missing item or refund it.

We can’t add items to an order once it’s placed, because it goes to the warehouse quickly. Place a second order instead.

If both orders qualify for free shipping, we won’t charge you shipping twice.

Enter the recipient’s name and address as the shipping address at checkout, and add a note in the order notes saying it’s a gift.

If they need to return it, gift returns get store credit for the item’s value. See our Refund & return policy.