Shipping & delivery

Orders leave us in 1–3 business days, then usually arrive in 5–12 business days. Each product page shows its own estimate, because some items ship from US warehouses and others from overseas.

Late November to December and bad weather can add a few days. If we see a delay coming, we email you before you have to ask.

Standard shipping is a flat $4.99 on orders under $50, and free on orders of $50 or more.

The exact cost is always shown at checkout before you pay. Import duties are already included in our prices, so there’s nothing extra to pay at the door.

We ship to all 50 US states and Washington, D.C. We don’t ship outside the US yet.

Some items can’t go to P.O. boxes because of carrier rules, mostly larger parcels and anything with a lithium battery. If that affects your order, checkout will tell you, or we’ll email you before we ship.

No. Our prices already include any import duties and customs fees, and nobody will ask you to pay extra on delivery.

Sales tax, where it applies, is added at checkout based on your shipping address, so you see the full total before you pay.

Tracking sometimes goes quiet while a parcel is between warehouses or on a flight. Give it a few days.

If there’s been no update for 10 business days, email hello@heyarcadewrld.com with your order number and we’ll chase the carrier. If there’s no movement for 15 business days, we reship it or refund you in full, your choice.

Parcels are sometimes scanned as delivered a little early. Before you worry:

1. Check around your door, with neighbours and with your building’s mailroom.
2. Wait 48 hours, in case it was scanned early.
3. Still missing? Email hello@heyarcadewrld.com within 14 days of the delivery date and we’ll open a claim with the carrier and work out a fix with you.

Sorry about that. Take a photo of the box and the item, then email hello@heyarcadewrld.com within 7 days of delivery with your order number.

We’ll send a replacement or a full refund, and in most cases you won’t need to send anything back.

Not yet. Every order ships with standard tracked shipping. If you’re in a hurry, check the estimate on the product page: items from our US warehouses usually arrive faster.