Shopping
Shipping policy
Where we ship, how long it takes, what it costs, and what happens when a parcel takes the scenic route.
The short version
30 seconds
- We ship to the 50 US states. Free shipping on orders over $50.
- Orders leave us in 1–3 business days and usually arrive in 5–12 business days.
- Duties and import fees are already included. Nothing extra to pay at the door.
- Every order gets a tracking link by email as soon as it ships.
Applies to: every order placed at heyarcadewrld.com.
Where we ship
We ship to all 50 US states and Washington, D.C. We don’t ship outside the US yet.
We can’t ship some items to P.O. boxes because of carrier rules, mostly larger parcels and anything with a lithium battery. If that applies, we’ll tell you at checkout or email you before we ship.
Shipping costs
| Order total | Standard shipping |
|---|---|
| Under $50 | $4.99 flat rate |
| $50 and over | Free |
The exact cost is shown at checkout before you pay.
How long it takes
Processing time is how long we take to get your order out the door: usually 1–3 business days.
Delivery time is how long the carrier takes after that: usually 5–12 business days.
Each product page shows its own estimate, because our items ship from different warehouses. Some ship from US warehouses and arrive faster. Others ship from our partner warehouses overseas and take longer. If your order has items from more than one warehouse, they may arrive in separate parcels at no extra cost.
Business days are Monday to Friday, excluding US federal holidays. Peak seasons (late November to December) and severe weather can add a few days. If we see a delay coming, we’ll email you before you have to ask.
Duties and taxes
Prices include any import duties and customs fees. You will never be asked to pay extra on delivery. Sales tax, where it applies, is calculated at checkout based on your shipping address.
Tracking your order
You’ll get an email with a tracking link when your order ships. You can also check any order on our Track my order page with your order number and email. Tracking can take 24–48 hours to show its first update.
Address problems
Please check your address at checkout. If you spot a mistake, email us right away. We can fix it if the order hasn’t shipped yet. Once it has shipped, we can’t redirect it.
If a parcel comes back to us because the address was wrong or incomplete, we’ll reship it once you confirm the right address. You pay the new shipping cost. If you’d rather cancel, we’ll refund the order minus the original shipping cost.
Lost, late or stolen parcels
- No tracking update for 10 business days: contact us and we’ll chase the carrier.
- Parcel lost in transit: if the carrier confirms it’s lost, or there’s no movement for 15 business days, we reship it or refund you in full. Your choice.
- Marked delivered but missing: check with neighbours and your building’s mailroom, and wait 48 hours (parcels are sometimes scanned early). Then contact us within 14 days of the delivery date and we’ll open a claim with the carrier and work out a fix with you.
Damaged in transit
Photograph the box and the item and email us within 7 days of delivery. We’ll send a replacement or a full refund. See our Refund & return policy.
Changes to this policy
We may update this policy from time to time. The version that applies to your order is the one posted on the day you placed it.
Contact us
- Company
- ArcadeWrld LLCUSA
- Hours
- Mon–Fri, 9am–5pm ET
Questions about a policy?
Ask us in plain English and we’ll answer the same way. A real person replies within one business day, Monday to Friday.