Privacy policy

01 Who we are

ArcadeWrld LLC (“ArcadeWrld”, “we”, “us”) runs heyarcadewrld.com. We’re the business responsible for your personal information. Contact: hello@heyarcadewrld.com.

02 What we collect

You give us

• Contact and order details: name, shipping and billing address, email, phone number, items bought.
• Account details, if you create an account: email and a password (stored in hashed form).
• Messages you send us, including photos for damaged items.
• Newsletter sign-ups and survey or review answers.

We collect automatically

• Device and usage data: IP address, browser, device type, pages viewed, referring site, approximate location (city level, from IP).
• Cookies and similar technologies. See our Cookie policy.

From others

• Payment processors confirm whether a payment went through and flag likely fraud.
• Carriers send delivery updates.
• Ad and analytics partners may tell us which ad brought you to us.

We don’t collect sensitive personal information such as Social Security numbers, health data or precise geolocation.

03 Why we use it

04 Who we share it with

We share personal information only with service providers who help run the store, under contracts that limit how they use it:

• Store and hosting: WordPress / WooCommerce, Hostinger.
• Payments: Stripe, PayPal.
• Fulfillment: our warehouse and supplier partners (such as TeemDrop) and shipping carriers, who need your name, address and phone number to deliver.
• Email and support: our email and support tools.
• Analytics and ads: analytics and advertising tools, only if you allow those cookies.
• Fraud prevention: our payment providers’ fraud tools.

We may also share information to comply with the law, protect our rights, or as part of a merger or sale of the business (we’d tell you first).

Some of these providers process data outside the US, for example a fulfillment partner in China. We only share what’s needed to ship your order.

05 “Sale” and “sharing” under state law

We don’t sell your personal information for money. Under some state privacy laws (such as California’s CCPA/CPRA), letting ad partners use cookie data for targeted ads can count as “selling” or “sharing”. You can opt out at any time on our Your privacy choices page, and we honour Global Privacy Control (GPC) browser signals automatically.

06 How long we keep it

• Order and tax records: 7 years, because tax law requires it.
• Account data: until you delete your account.
• Marketing data: until you unsubscribe, plus a suppression record so we don’t email you again.
• Support messages: 2 years.
• Analytics data: 14 months.

07 Your rights

Depending on your state, you have the right to:

• Know and access the personal information we hold about you.
• Correct anything that’s wrong.
• Delete your personal information (we may keep what the law requires, like tax records).
• Get a copy in a portable format.
• Opt out of targeted advertising, “sale” and “sharing”, and profiling.
• Not be treated differently for using any of these rights.

To use them, visit Your privacy choices or email hello@heyarcadewrld.com with “Privacy request” in the subject. We’ll verify your identity by matching your email and an order number, and reply within 45 days. You can use an authorised agent with written permission. If we decline a request, you can appeal by replying to our decision; we answer appeals within 45 days.

08 Marketing emails

We only send marketing emails if you sign up. Every email has an unsubscribe link, and unsubscribing takes effect within 10 days (usually instantly). Order emails, like shipping updates, aren’t marketing and will still be sent.

09 Security

We use HTTPS across the site, limit who can access customer data, and keep software up to date. No system is perfect, though. If a breach affects your data, we’ll tell you as the law requires.

10 Children

ArcadeWrld isn’t meant for children under 13, and we don’t knowingly collect their information. If you think a child has given us personal information, email us and we’ll delete it. We don’t sell or share the data of anyone we know to be under 16.

11 Links to other sites

Our site may link to other sites, like a carrier’s tracking page. Their privacy policies apply there, not ours.

12 Changes to this policy

We may update this policy. We’ll change the “Last updated” date and, for significant changes, tell you by email or with a notice on the site.