Help topic · 5 answers
Account & privacy
Logging in, resetting a password, the emails we send and how to see or delete the data we hold about you.
Do I need an account to order?
No. You can check out as a guest and still get every order email and tracking link.
An account just saves your addresses and lets you see past orders in one place. You can create one at checkout or from the Account link.
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I forgot my password
- Go to Account and choose “Lost your password?”.
- Enter the email you signed up with.
- Open the reset email and choose a new password.
No email after a few minutes? Check your spam folder, then email hello@heyarcadewrld.com and we’ll help you back in.
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How do I stop marketing emails?
Use the unsubscribe link at the bottom of any marketing email. It works straight away, and always within 10 days.
You’ll still get emails about your orders, like shipping updates, because those aren’t marketing.
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How do I delete my account and data?
Email hello@heyarcadewrld.com with “Privacy request” in the subject and tell us what you’d like deleted. We confirm it’s you by matching your email and an order number, and reply within 45 days, usually much sooner.
We delete or anonymise your data, except order records we must keep for tax. See Your privacy choices.
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Do you sell my data?
No, we don’t sell your personal information for money. We share it only with the services that run the store and deliver your order, like payments and shipping.
You can opt out of targeted ads by emailing us with “Opt out” in the subject. Everything else is in our Privacy policy.
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Still stuck? Talk to a person.
Email hello@heyarcadewrld.com or use the contact form. A real person replies within one business day, Monday to Friday.